Online orders are normally processed and shipped the following business day. The last day for us to process and ship online orders is Thursday, Dec. 20th. We can process and ship over the phone orders on Friday, Dec. 21st if you call before noon CST. 

Our office and warehouse will be closed from Monday, Dec.24th - Tuesday, January 1st, so any orders placed during this time will not be shipped or processed until we return on Wednesday, January 2nd. 

If you ordered prior to our closure, please note that you may still experience delays to due FedEx and USPS holiday closures.

*There may also be shipping delays once we return depending on order volume.*

 

OUR NORMAL SHIPPING POLICIES: 

Standard Shipping:

All standard orders are processed and shipped within 1-3 business days and are shipped from St. Louis, MO. All domestic orders to the continental U.S., over $50, qualify for our FREE shipping option. Choosing our free shipping option will have a longer transit time of 7-14 business days.

Ground or Home Delivery through FedEx can take 2-5 business days from the day it was shipped depending on where you live in the country. But please keep in mind, if you placed an order on a Friday, your shipment won’t be processed until Monday and then shipped out that afternoon. Online orders are always processed the following business day.

FedEx does NOT ship on Saturday or Sunday – only business days.

Expedited Shipping Options:

Your package will be shipped via FedEx or United States Postal Service. Final delivery on FedEx shipments may be made by the United States Postal Service. There will be no signature required upon delivery.

• If you place your order on Friday, Saturday, or Sunday, the order will not be processed until Monday and will not arrive until Wednesday.
• If you place your order online on Wednesday, the order will not be processed and shipped until Thursday so your order will not arrive until Monday.

International Shipping:

Orders placed outside the continental U.S. will be processed through USPS and you may be responsible for any additional customs charges or fees. Please note, that when shipping your order, Giani has no knowledge of the duties or fees that will be charged. The customer will be notified at time of delivery or when customs has finished processing your package of any charges that remain to be paid. Giani is not responsible for these charges and the customer is responsible for paying for the extra charges and picking up your order from the customs office if need be.

Because of the delay that customs may have on your package, please be aware that transit times will vary and your order may be delayed for some time. Giani also is not notified of these delays once it leaves the U.S.

Delivery Time Summary:

• Orders placed online will be processed on the following business day.
• Free Shipping may take up to 7-14 business days.
• Ground/Home Delivery may take 2-5 business days from the day it was shipped.
• 2nd Day orders placed online will be shipped out the following business day. If order is received online Monday or Tuesday, or Wednesday by phone before 11AM CST, order will be received by the end of the week and take 2 days of shipping from the day it was shipped.

Please contact us at 800-650-5699 or email us at info@gianigranite.com for any additional information.